Returns & Exchanges are only for manufacturer fault. Strictly no size exchange as each product is given with a measurement chart for reference.

Our policy lasts 3 days upon the item recieved. Unfortunately we can’t offer you a refund or exchange, after 3 days since your item recieved. To be eligible for a return, your item must be unwashed, unaltered, unworn and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then will be refunded in the form of store credit of the value of items bought. An email notification will be sent to you once your store credit has been updated.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at inquiry@primavalet.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inquiry@primavalet.com and send your item to: No. A-G-2, Block A, Jalan Ostia Utama, Taman Ostia Bangi, Seksyen 14 43650 Bandar Baru Bangi, Selangor, Malaysia.

Out of Stock Items

If we do not have the stock, we will give you store credit of the item value. You will be refunded in the form of store credit of the value of items bought. An email notification will be sent to you once your store credit has been updated.

If you have any other inquiries, send us an email at inquiry@primavalet.com

Shipping

To return your product, you should mail your product to: No. A-G-2, Block A, Jalan Ostia Utama, Taman Ostia Bangi, Seksyen 14 43650 Bandar Baru Bangi, Selangor, Malaysia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.